TERMS OF SALES
Between Euraf-Shop,
www.euraf-shop.com
Eugen Geck Straße 9C 76189 Karlsruhe
The company can be reached by email by clicking on the contact form accessible via the home page of the site. Or directly using info@euraftrade.com
Hereinafter the “Seller” or the “Company”. On the one hand, And the natural or legal person proceeding to the purchase of products or services of the company, Hereafter, "the Buyer", or "the Customer" On the other hand, It has been exposed and agreed what follows :
PREAMBLE
The Seller is a publisher of Products and Services of 1733452013 intended for consumers, marketed through its websites (www.euraf-shop.com). The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.
Article 1: object
These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products or Services offered by the Seller.
Article 2: General provisions
These General Terms and Conditions of Sale (GTC) govern the sale of Products or Services, made through the Company's websites, and are an integral part of the Contract between the Buyer and the Seller. They are fully opposable to the Buyer who accepted them before placing an order. The Seller reserves the right to modify these at any time by publishing a new version on its website. The GCS then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. These T&Cs can be viewed on the Company's website at the following address: www.euraf-shop.com.
The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click.
The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs.
The Customer declares to be able to legally contract under Congolese law or validly represent the natural or legal person for whom he is committing.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3: Price
The prices of the products sold through the Internet sites are indicated in Euros excluding taxes and precisely determined on the Product description pages. They are also indicated in euros, all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary to access the Company's websites are the responsibility of the Customer. Where applicable also the delivery costs.
Article 4: Conclusion of the online contract
The customer must follow a series of steps to conclude the contract electronically in order to place his order: Information on the essential characteristics of the Product; – Choice of the Product, if necessary, of its options – Indication of the essential contact details of the Customer (identification, email, address, etc.); – Acceptance of these General Conditions of Sale – Verification of the elements of the order (double click formality) and, if necessary, correction of errors. Before proceeding with his confirmation, the Buyer has the possibility of checking the details of his order, its price, and of correcting any errors, or canceling his order. Confirmation of the order will constitute the formation of this contract. – Then, follow-up of the instructions for payment, payment of the products, then delivery of the order. The Customer will receive confirmation by e-mail of payment for the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a .PDF copy of these general conditions of sale.
The customer will have during his ordering process the possibility of identifying any errors made in the entry of data and correcting them. The language proposed for the conclusion of the contract is the French language.
The terms of the offer and the general conditions of sale are sent by email to the buyer when ordering and archived on the Seller's website. Where applicable, the professional and commercial rules to which the author of the offer intends to submit are available for consultation in the "additional rules" section of these GCS, which can be viewed on the Seller's website at the following address: www.euraf-shop .com
The archiving of communications, of the order, of the details of the order, as well as of the invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy. This information can be produced as proof of the contract.
For delivered products, delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the order, the Customer undertakes to provide his true identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 5: Products and services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites, as well as, where applicable, the method of use of the product. The consumer is informed, by means of marking, labeling, display or any other appropriate process, of the prices and special conditions of sale and the performance of services before any conclusion of the sales contract. In all cases, the total amount due by the Buyer is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, this one not including the shipping costs invoiced in addition. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order. When the products or services are not executed immediately, clear information is given on the product presentation page as to the delivery dates of the products or services. The customer certifies having received a detail of the delivery costs as well as the methods of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale. The Seller undertakes to honor the Customer's order within the limit of available Product stocks only. Failing this, the Seller informs the Customer; if the order has been placed, and failing agreement with the Customer on a new delivery date, the Seller shall reimburse the Customer. The contractual information is presented in detail and in French. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of the Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the email address provided).
Section 6: Compliance
The products and services offered for sale through these T&Cs meet the requirements in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers. Regardless of any commercial warranty, the Seller remains liable for defects of conformity and hidden defects of the product.
The seller delivers a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
In accordance with the legal provisions in terms of conformity and hidden defects, the Seller reimburses or exchanges defective products or products that do not correspond to the order. Reimbursement can be requested as follows: filing a complaint at info@euraftrade.com.
Article 7: Retention of title clause
The products remain the property of the Company until full payment of the price.
Article 8: Terms of delivery
The products are delivered to the delivery address that was indicated when ordering and within the time indicated. These deadlines do not take into account the time taken to prepare the order. When the Customer orders several products at the same time, these may have different delivery times routed according to the following methods: delivery via one or more packages. In case of delay in shipment, file a complaint at info@euraftrade.com. In the event of late delivery, the Customer has the possibility of resolving the contract under the terms and conditions defined in the Consumer Code. The Seller then reimburses the product and the “one-way” costs under the conditions of the Consumer Code. The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to follow up on the order. The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is up to the Customer to notify the carrier of any reservations about the product delivered.
Article 9: Availability and presentation
In the event of the unavailability of an article for a period of more than 30 working days, you will be immediately informed of the foreseeable delivery times and the order for this article may be canceled on simple request. The Customer may then request a credit note for the amount of the item or its full refund and cancellation of the order.
Article 10: Payment
Payment is due immediately upon ordering, including for pre-order products. The Customer can make payment by credit card or bank cheque. Cards issued by banks domiciled outside Congo must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment provider. The information transmitted is encrypted in the rules of the art and cannot be read during transport on the network. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately resolved as of right and the order cancelled.
Article 11: Withdrawal period
In accordance with the provisions of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order. The right of withdrawal can be exercised by contacting the Company as follows: filing a complaint at info@euraftrade.com. We inform Customers that in accordance with the provisions of the Consumer Code, this right of withdrawal cannot be exercised for any item for which a manufacturing or delivery process is in progress. In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer. Returns of products must be made in their original state and complete (packaging, accessories, instructions, etc.); if possible, they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you can request the standard withdrawal form from us at the following address: filing a complaint at info@euraftrade.com. Refund procedure: the refund procedure can be carried out after an investigation of the product(s) purchased, more details filing a complaint at info@euraftrade.com.
Article 12: Warranties
In accordance with the law, the Seller assumes the following guarantees: of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges the products which are apparently defective or which do not correspond to the order placed. The refund request must be made as follows: filing a complaint at info@euraftrade.com
The Seller reminds that the consumer: – has a period of 2 years from the delivery of the goods to act with the Seller – that he can choose between the replacement and the repair of the goods subject to the conditions provided for by the provisions aforementioned. Apparently defective or not corresponding – that it is exempted from providing proof of the existence of the lack of conformity of the good during the six months following the delivery of the good.
Article 13: Complaints and mediation
If necessary, the Buyer may submit any complaint by contacting the company using the following contact details: filing a complaint at info@euraftrade.com. In accordance with the provisions of the Consumer Code, the consumer is informed that he may have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code. In the event of failure of the complaint request to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will attempt, in complete independence, to reconcile the parties in with a view to obtaining an amicable solution.
Article 14: termination of the contract
The order can be canceled by the buyer by registered letter with acknowledgment of receipt in the following cases: delivery of a product that does not comply with the characteristics of the order; delivery exceeding the deadline fixed at the time of the order or, in the absence of a date, within thirty days of payment; unjustified price increase or modification of the product. In these cases, the buyer may demand reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.
Article 15: Intellectual property rights
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 16: Force majeure
The performance of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 17: Nullity and modification of the contract
If one of the stipulations of this contract were cancelled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement of the parties. The Seller sets up a processing of personal data whose purpose is the sale and delivery of products and services defined in this contract. The Buyer is informed of the following: the identity and contact details of the controller and, where applicable, of the representative of the controller: the Seller, as indicated at the top of these GCS; the contact details of the data protection officer: the legal basis of the processing: the contractual performance, the recipients or categories of recipients of the personal data, if they exist: the controller, its services in charge of marketing , the departments in charge of IT security, the department in charge of sales, delivery and ordering, subcontractors involved in delivery and sales operations as well as any authority legally authorized to access personal data in question – no transfer outside the EU is planned, the data retention period: the time of the commercial prescription, the data subject has the right to request from the controller access to personal data, rectification or the erasure of these, or a limitation of the processing relating to the person concerned, or the right to oppose the processing and the right to data portability. Data. The person concerned has the right to lodge a complaint with a supervisory authority, the information requested when ordering is necessary for the establishment of the invoice and the delivery of the goods ordered, otherwise the order cannot be placed. . No automated decision or profiling is implemented through the ordering process.
Article 18: Applicable law and clauses
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law. The nullity of a contractual clause does not entail the nullity of these general conditions of sale.